Allergen experts Caroline Benjamin MIH MSOFHT from Food Allergy Aware and Jacqui McPeake of Jacs Ltd have joined forces to create their ‘Near Miss’ campaign looking at FHS customers, under new joint venture HASUK (Hospitality Allergen Support UK), supporting hospitality businesses across the UK.
The ‘Near Miss’ campaign was developed to highlight near miss reporting as a potential risk for serious incident in the future within hospitality… but they need YOUR help!
Why was the campaign proposed?
HASUK want to better understand how hospitality businesses are currently managing near miss reporting, and how they can help share more information to encourage a ‘no blame’ culture to help prevent serious incidents, to ensure that Food Safety and Food Allergen Management is back on the agenda within the hospitality industry.
When food hypersensitive customers have experiences eating out that could have resulted in fatal or serious consequences, more often than not, the incident is not recorded for future reference to check for a pattern or to prevent such situations occurring in the future.
The goal of near miss reporting is to address an incident and take action to remove the potential of an accident and prevent reoccurrence, with a review of any incident including a review of procedures as part of the process. We feel this should be common practice within the hospitality sector to understand what went wrong and how incidents can be prevented going forward.
For the hospitality sector:
Is your business reporting ‘near misses’ or do you want to understand more?
Please complete the survey here to give us an insight into hospitality industry practice in reporting!
All information supplied will be confidential and will help Sofia Putak, a final year student at Greenwich University studying Hotel Management BA Hons, create a white paper on near miss reporting within the hospitality industry.
For the food hypersensitive customer:
Do you have a food allergy, food intolerance or coeliac disease? Have you experienced a near miss yourself?
All feedback will be confidential and is for HASUK #NearMissReporting campaign, so please complete the short survey here to help them get a best practice process put in place as standard for the hospitality industry.
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